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Before You Buy
Personalised Wellness
Personalised Medications
Account, Membership & Sample Status
About DNA Testing
How is genetic information inherited? What are gene variants?
What is the evidence for DNA testing?
What are the benefits of doing a test?
How is this different to other tests?
Can my healthcare practitioner use this?
Will a DNA kit help me?
How it Works
How do I do the test?
How much does testing cost?
How long does it take?
How is my DNA stored?
How accurate is the DNA test?
About Us
Who are myDNA?
How do I contact myDNA?
Where is your laboratory?
Personalised Meal Plans
Can the meal plan be customized for vegetarian options or dietary intolerances?
How do the Personalised Meal Plans work?
How do I change my meal plan?
Why does my plan have so many carbs?
Can I customise my meal plan for veganism, vegetarianism, or dietary intolerances?
Personalised Fitness Plans
How do the personalised fitness plans work?
How do I change my fitness plan?
Insights
When do I receive my insights?
Interpreting your DNA Insights
Will you be bringing out any new insights or tests?
myDNA Unlocked App
What happened to the previous myDNA app?
Does the app cost money?
Medications Testing
Do I need a referral to take the test?
How does the Personalised Medications test work?
Do I need to do a swab every time I want to upgrade my insights?
What can I learn from a myDNA medications test?
What medications do you test for?
My Sample Status
Why haven't I received my collection kit in the mail yet?
Has my sample reached the lab?
How can I access my results?
My collection kit swab is past its expiry date
Data, Privacy & Terms
Requesting your DNA sample be destroyed
Is my data secure?
Does myDNA provide raw DNA data?
Returns, Refunds & Shipping Policies
Subscription Management
How do I manage my subscription?
How to Go Premium - Android & iOS
How to Cancel Your Subscription
What is a free trial period?
When does my free trial period end?
What do I do after my free trial period?
Logging in, Activating, and Account Details
How do I log in?
How do I reset my password?
How do I activate my sample?
Why is my barcode invalid?
Why can't I log in on my desktop?
