We're still working on our online account management portal. If you need to unsubscribe, resubscribe, change your payment details, or have any other account management queries, please reach out to our friendly customer service team via the link below.
Our customer service team are online during business hours, 9am to 5pm, Monday to Friday. We will endeavour to respond to any queries within 1 business day. If you wish to cancel your subscription and your subscription rolls over between your query and our response, you will be reimbursed for the upcoming month's subscription.
As always, we believe your private data is your property. We want to ensure you have an extremely secure and easy-to-access account management portal, so we apologise for any inconvenience caused while our online portal is still in development.
To speed things up, please provide the email address and name that are attached to your myDNA account.