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How to Cancel Your Subscription

A step-by-step guide on how to cancel subscriptions for Android & iOS subscribers.

 

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For Android subscribers   

1. Navigate to the ME section in the myDNA Unlocked app, then tap on the cog in the top right hand corner to go to Settings.

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2. In Settings, tap on 'Manage on Google Play Store'. This will take you directly to your Subscriptions in the Google Play Store app.

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3. In 'Subscriptions', tap on the myDNA Unlocked app icon to manage your subscription.

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4. Tap 'Cancel subscription' and follow the prompts to confirm the cancellation. In 'Manage subscription' it will say 'Cancelled'. 

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5. You can return to your Settings in the myDNA Unlocked app to see the status of your premium subscription updated to 'Pending'.

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For iOS subscribers 

1. Navigate to the ME section in the myDNA Unlocked app, then tap on the cog in the top right hand corner to go to Settings.

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2. In Settings, tap on 'Manage on iTunes'. This will take you directly to your Subscriptions in your iOS device Settings.

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3. In 'Edit Subscription', tap 'Cancel Subscription' and follow the prompts to confirm the cancellation.

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4. You can return to your Settings in the myDNA Unlocked app to see the status of your premium subscription updated to 'Pending'.

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If you've subscribed prior to November 2021

You can manage your subscription via the subscription management portal which can be found here: https://accounts.mydna.life/ or by following the Login button at the top of our website. 

 

1. Login to your subscription management portal: https://accounts.mydna.life/ 

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2. Select "Cancel Plan"

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3. If you really do want to cancel, then select "Cancel plan" again

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4. Your account will then be placed in a pending status until the start of your next payment period, at which point your subscription will be cancelled.

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5. You can continue to login to the myDNA Unlocked app, even after your pending period has ended, to access your DNA insights.

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