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Support | myDNA
Account, Membership & Sample Status
My Sample Status
Delays due to COVID-19 Restrictions
Why haven't I received my collection kit in the mail yet?
Has my sample reached the lab?
How can I access my results?
My collection kit swab is past its expiry date
Data, Privacy & Terms
Is my data secure?
Does myDNA provide raw DNA data?
How do I delete my data? Can I close my account down?
Returns, Refunds & Shipping Policies
How do I manage my subscription?
How can I change my payment details or download tax invoices?
How do I resubscribe?
How do I cancel my subscription?
What happens if I unsubscribe?
Logging in, Activating, and Account Details
How do I log in?
How do I reset my password?
How do I activate my sample?
Why is my barcode invalid?
Why can't I log in on my desktop?