My Sample Status

• Delays due to COVID-19 Restrictions
• Why haven't I received my collection kit in the mail yet?
• Has my sample reached the lab?
• How can I access my results?
• My collection kit swab is past its expiry date

Data, Privacy & Terms

• Is my data secure?
• Does myDNA provide raw DNA data?
• How do I delete my data? Can I close my account down?
• Returns, Refunds & Shipping Policies

Subscription Management

• How do I manage my subscription?
• How can I change my payment details or download tax invoices?
• How do I resubscribe?
• How do I cancel my subscription?
• What happens if I unsubscribe?

Logging in, Activating, and Account Details

• How do I log in?
• How do I reset my password?
• How do I activate my sample?
• Why is my barcode invalid?
• Why can't I log in on my desktop?