My Sample Status

• Why haven't I received my collection kit in the mail yet?
• Has my sample reached the lab?
• How can I access my results?
• My collection kit swab is past its expiry date

Data, Privacy & Terms

• Requesting your DNA sample be destroyed
• Is my data secure?
• Does myDNA provide raw DNA data?
• Returns, Refunds & Shipping Policies

Subscription Management

• How do I manage my subscription?
• How to Go Premium - Android & iOS
• How to Cancel Your Subscription
• What is a free trial period?
• When does my free trial period end?
• What do I do after my free trial period?

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Logging in, Activating, and Account Details

• How do I log in?
• How do I reset my password?
• How do I activate my sample?
• Why is my barcode invalid?
• Why can't I log in on my desktop?