My Sample Status

• Delays due to COVID-19 Restrictions
• Why haven't I received my collection kit in the mail yet?
• Has my sample reached the lab?
• How are my results delivered?
• My collection kit swab is past its expiry date

Data, Privacy & Terms

• Is my data secure?
• Does myDNA provide raw DNA data?
• Returns, Refunds & Shipping Policies

Logging in, Activating, and Account Details

• Why is my barcode invalid?