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Support | myDNA
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Before You Buy
myDNA Unlocked & Personalised Wellness
Account, Membership & Sample Status
About DNA Testing
Where is this testing available?
How is genetic information inherited? What are gene variants?
What is the evidence for DNA testing?
What are the benefits of doing a test?
How is this different to other tests?
Can my healthcare practitioner use this?
How it Works
How do I do the test?
How much does testing cost?
How long does it take?
How accurate is the DNA test?
Who are myDNA?
How do I contact myDNA?
Where is your lab?
Personalised Meal Plans
How do the personalised meal plans work?
How do I change my meal plan?
Why does my plan have so many carbs?
Personalised Fitness Plans
How do the personalised fitness plans work?
How do I change my fitness plan?
Interpreting your DNA Insights
myDNA Unlocked App
Why are there two myDNA apps? Which one do I choose?
Selecting a category for your single-category medications test
Do I need a referral to take the test?
What medications do you test for?
My Sample Status
Why haven't I received my collection kit in the mail yet?
Has my sample reached the lab?
How can I access my results?
My collection kit swab is past its expiry date
Delays due to COVID-19 Restrictions
Data, Privacy & Terms
Requesting your DNA sample be destroyed
Is my data secure?
Does myDNA provide raw DNA data?
Returns, Refunds & Shipping Policies
What do I do after my free trial period?
What happens if I Go Premium before my free trial period ends?
My free trial period was extended. Why? And when is it extended to?
Logging in, Activating, and Account Details
How do I log in?
How do I reset my password?
How do I activate my sample?
Why is my barcode invalid?