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Delays due to COVID-19 Restrictions
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Before You Buy
myDNA Unlocked & Personalised Wellness
Personalised Medications
Account, Membership & Sample Status
About DNA Testing
Where is this testing available?
What is the evidence for DNA testing?
What are the benefits of doing a test?
How is this different to other tests?
Can my healthcare practitioner use this?
Will a DNA kit help me?
How it Works
How do I do the test?
How much does testing cost?
How long does it take?
How accurate is the DNA test?
About Us
Who are myDNA?
How do I contact myDNA?
Personalised Meal Plans
How do the personalised meal plans work?
How do I change my meal plan?
Why does my plan have so many carbs?
Personalised Fitness Plans
How do the personalised fitness plans work?
How do I change my fitness plan?
Insights
Interpreting your DNA Insights for Nutrition, Fitness and Vitamins
myDNA Unlocked App
Why are there two myDNA apps? Which one do I choose?
Medications Testing
Selecting a category for your single-category medications test
Do I need a referral to take the test?
What medications do you test for?
My Sample Status
Delays due to COVID-19 Restrictions
Why haven't I received my collection kit in the mail yet?
Has my sample reached the lab?
How are my results delivered?
My collection kit swab is past its expiry date
Data, Privacy & Terms
Requesting your DNA sample be destroyed
Is my data secure?
Does myDNA provide raw DNA data?
Returns, Refunds & Shipping Policies
Logging in, Activating, and Account Details
Why is my barcode invalid?
